ON BEHALF OF ALL THE FAMILY - THANK YOU

A CREDIT TO YOUR PROFESSION

"At a time when there is often only negative publicity around the application of nursing care provided to the elderly, the family of the late Olga Maddock would like to present a positive view.

"We felt it was absolutely essential to pay tribute to the staff and management at Bryn Celyn nursing home in Maesteg where our mammy spent her last eight months before passing away peacefully on May 19. During our mammy's short illness, the quality of care she received was exceptional in every sense. The staff displayed so much respect, compassion and empathy through their care that it truly brought comfort to us all at such a difficult time.

"It also allowed our mammy to retain the dignity that was always so important to her. The staff are a credit to their employers, their profession, the local community, but most of all, they are a credit to themselves.

"We will never be able to repay the carers involved for their devotion and support, but we wanted to extend our collective thanks on behalf of the family because we appreciate the demands involved in delivering such high standards of care."

Ann Treleaven, Rosemarie Manley & Roger Maddock, Maesteg

 ONCE-IN-A-LIFETIME CARE

"I am writing to you in respect of my late mother Mrs Edith Davies who in her final years resided at Greenhill Manor nursing home in Merthyr. I would like to thank all of the staff in the EMI unit for the loving care they gave to my mother. The only word I can think to say is 'marvellous'. It is only once in a lifetime you come across a group of nurses and carers that were as good as these, I would therefore like every one of them thanked personally... I visited the nursing home every other day and sometimes every day and the care they give to all of the EMI clients, not only my mother, is remarkable – they are all made to feel like they are the only person in the world. Everyone that visited my mother would say to our family that they could not believe the care and attention everyone got, it is like one big family – what a home to recommend to anyone. If this home were to be marked out of 10, we would give it 11! I could fill a book on their care and attention.

We as a family would like to thank all of the staff, from the receptionists right through to the nurses; we were made to feel very welcome."

With great thanks and regards,

Mr & Mrs L Davies and all of the family

"It's the staff that make this place fantastic"

Walter, resident, Kew House 

 THANKS TO REGENCY HOUSE

This [letter] comes with my heartfelt thanks to you [Home Manager] and all of the staff at Regency House care home who cared for my mother in her residence from August 2006 until her death last week.

When I first visited Regency and met you in July 2006, it was the last of a large number of care homes I had viewed over several months. I was in despair at finding a home in which I felt confident of care for my much loved mother. From the moment I entered Regency and was shown around, I knew I had at last found the right place, and I was so pleased that you were able to accommodate her soon after. Time proved my judgement was well placed.

The committed, professional and loving care of your staff was wonderful throughout my mother's time with you. They maintained her dignity; the humour and fun they gave animated her; and I knew from her response to them that she recognised this and loved them too. As she deteriorated, this meant more and more to me; and you and your staff have always been accessible, friendly, and eager to assist me and I pay tribute here not only to you and the nursing/caring staff, but to your front-line and administrative staff; nothing was too much trouble to any of you... During my mother's last days, the loving nursing care given to my mother was nothing short of superb. During my visits, and by phone, I was kept fully informed. The knowledge of my mother's impending death was greatly eased by this. Staff were sensitive beyond the call of duty. It mattered a lot to me.

I should add [to the Home Manager] that the changes you have made to the home since your much deserved promotion as Manager have been very evident. Your total commitment to quality care is very evident throughout Regency House... I hope that someone like me in 2006 will visit to assess the home, as I did and draw confidence from a reference which is from the heart. Thanks are inadequate. You are wonderful people.

Judi Richards

 "You are all so nice and kind"

Rene, resident, Kew House 

BRYN CELYN CELEBRATIONS

I am writing to express our sincere thanks for Roy's This is Your Life celebration last Thursday at Bryn Celyn – it was a warm, fun, uplifting occasion. Our particular and special thanks must go to Mark who organised such a detailed, empathetic presentation that encapsulated our father so accurately and affectionately. Our thanks also go to the care staff who organised the food and drink, and to the other residents who joined in our warm celebration. All the Mitchell family members will now have a wonderful, lasting memory of Roy's rich life experience in the form of the DVD, the book and the occasion itself. Very best wishes and huge thanks to all involved.

Pat Mitchell & family

 "Where could be better than this?"

Joy, resident, Cherry Tree 

HAPPY AT GOODWINS HALL

Over the past two years my Aunt Biddy was gradually deteriorating both mentally and physically. Following a discussion with my aunt, her doctor and myself it was decided that a move to a residential care home would be beneficial for her.

After viewing a number of homes within the West Norfolk area, it was decided by all that Goodwins Hall would be the home most suited to her needs. Biddy, although very nervous, entered the home in January 2009. The first few visits we made were quite worrying as she was reluctant to come out of her room. I think the change from leaving her own home and going into residential accommodation with lots of people around her was overwhelming, particularly as Biddy has always been a very private person. However, this soon changed; we found that when we went to visit she was no longer in her room but joining in with the activities or sitting in one of the lounges talking with other residents.

She has now been at Goodwins Hall for several months, she is much brighter, she has put on a little weight due to the regular home cooked meals and looks much better than she has for a long while. She has struck up friendships with the other residents and interacts well with all the staff. Biddy, who will be 90 years old in November, is very happy and content to remain at Goodwins Hall amongst her new friends, staff and residents for the rest of her days.

Peter & Val Atterbury 

 "Chef, you are a star, your lunch is no good for my waist – you excel!"

Mr Cawde, Ty Enfys 

 TO ALL AT KEW HOUSE

Please accept my heartfelt appreciation for the wonderful care and kindness each of you gave Ken during the time he resided at Kew House.

My uncle expressed to me many times how pleasant, kind and professional he found everyone who worked at Kew House. He was content with his life there, and pleased to have met each of you. I hope you are aware of the profoundly positive affect you each had on his final months.

Kindest regards,

Alison

"That's the best steak and kidney pie I've had in years!"

Audrey, resident, Goodwins Hall

THE FRIENDLIEST OF WELCOMES

"Thank you most sincerely for the wonderful care you gave our mother during the past seven years. When we visited Cwrt Enfys, we were always greeted with the friendliest of welcomes which made it easier to leave Mum with you."

Lloyd, Keith and Charlotte