Hallmark Carehomes
Focus on… management at Chamberlain Court Care Home

7 March 2018

Focus on… management at Chamberlain Court Care Home

We caught up with Genevieve Rodrigues, Chamberlain Court’s General Manager, to find out how she leads the team to deliver excellent relationship-centred care.

  1. What does a typical day look like for you and your team?

I’m not sure that there is such a thing as a typical day! Although there are regular meetings and conversations with my team, residents and families, and each day brings new relationships and opportunities. As a team we celebrate our successes and enjoy the company of each other, the residents and the many family members that make up our wider Chamberlain Court family.

  1. What does the role of General Manager entail?

My role is to motivate and inspire my team to deliver an outstanding lived experience for all residents, whatever their specific roles are. To do this, there are obviously regulatory expectations that we must meet as a care provider but our aim is to go above and beyond these and deliver on our vision to be recognised as the leading provider of relationship-centred care for all residents.

  1. How do you support the team to get to know residents?

We encourage residents and their relatives to complete an ‘About Me’ booklet upon moving in. This captures key information about the residents’ likes, dislikes, hobbies, interests and family history and enables the team to deliver personalised care and build good relationships with the residents.

  1. How do you build relationships with residents and their relatives?

Open, transparent and frequent communication is key to building positive relationships with residents and their families.  We do this at Chamberlain Court via care plan reviews, resident and relative forums and face to face meetings.

  1. What qualifications does it take to care for residents?

There are a wealth of relevant industry qualifications that support working within health and social care.  These range from Level 1 to Level 5 NVQ / QCF and management qualifications.

  1. What impact do you have on the daily lives of residents?

I like to think that the residents know that I truly care, I am always available to them and that they too play a vital role in the development of Chamberlain Court Care Home. They are involved in the creation of our lifestyles programme and menus, they support our recruitment process and attend our health and safety committee and this all helps to create a home, which is theirs.

  1. What makes you proud to work at Chamberlain Court?

I feel honoured to be able to surround myself each day with others who are committed to changing the way in which care is delivered for the better!

  1. If you could give one piece of advice to someone currently caring for a loved one, what would it be?

Caring for a loved one can be difficult and challenging. It can also be lonely and isolating, but we have a dedicated team who work together to deliver optimum care to those in need of support. If you need advice or support, come and see us for a cup of tea and a chat, if we can’t help you we will point you in the direction of someone who can.

Thought about a short stay? If you would like to find out more about the respite care options available at Chamberlain Court Care Home or pop in for a visit, click the link and call us today!

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