Hallmark Carehomes
Our care philosophy: Hallmark Care Homes

14 October 2019

Our care philosophy: Hallmark Care Homes

Care is so important to us; above everything we care. We know that your loved one has led a varied, fulfilling life, and we also know that – despite all their contributions in life – they still may not receive the care they deserve in later years. We want to change this – we want them to know we do care. In this article, we outline our care philosophy and values, so that you know you’re making the right decision for your loved one when choosing Hallmark Care Homes.

Personal relationships & long-term bonds

Our team members form unique relationships with all residents; through our ‘About Me’ booklets that every resident completes before they move in. We learn about their life history, their likes, dislikes, favourite activities, special occasions and religious beliefs (amongst a myriad of other things!), so that we can always make them feel special, and like an integral part of the community. We believe these relationships are critical to maintaining the physical, emotional and social bonds that makes our care unique.

Family values are at the core of everything we do

We realise that people’s favourite activities, hobbies and pastimes don’t just disappear – so we endeavour to help residents continue to take part in everything they loved doing before moving into a care home. We don’t see residents as just a ‘customer’, or a ‘number’ – they’re part of our vibrant, family community, where there’s an emphasis on bonding and friendship. Our team members recognise that residents are people, with wishes and preferences and will go out of their way to make sure that – as well as our extensive list of daily activities put together by our lifestyle team –residents can still take part in their favourite hobbies; whether it be gardening, cooking or playing the music they love – we’ll encourage them to keep up these activities, just like we would with our own family members.

Providing fresh experiences for residents

Hallmark Care Homes focus on giving residents a new lease of life, and we do so through extremely high-quality care. As well as incredibly attentive, personalised care and nursing support, residents have access to amazing facilities, such as cafes, cinemas, therapy rooms and hairdressers. These fresh experiences make way for new beginnings; they help residents remain happy and engaged and are so important for our community. A lack of activities can lead to depression, which causes a decline in health – we believe a fun, fulfilling daily schedule increases social activity, which in turn boosts mood and health.

Nourishing the body and the soul in tandem

As well as making sure residents are happy, cared for and fulfilled, we recognise good nutrition plays a huge part in benefitting both physical and mental health. For many residents, mealtimes are for socialising and are a highlight of the day – that’s why our kitchen team prepare a fresh, daily menu, filled with both old favourites and perhaps some new delights. The restaurant style menu with multiple courses changes daily so there’s never a chance to get bored – but some things residents love stay consistent; like a wonderfully hearty breakfast. Of course, if your loved one has any dietary requirements or preferences we will always keep this in mind. And if they’ve always done the cooking and therefore want to help out in the kitchen, this is something they can continue whenever they like.

Unique health care, specialising in dementia care

We learn every resident’s unique health situation and have 24/7 nursing care available – so you can rest assured your loved one is in the best possible hands. We are always prepared for changing health situations and will adapt the environment and care to this as soon as it happens, if anything should arise. If your loved one is living with dementia, we know it can be a difficult decision to move them into care. However, you can be confident that we have all the skills, support, facilities and emotional knowledge to care for and support them. We are a member of the Dementia Action Alliance, are signed up to the national Dementia Pledge and are actively involved in research projects to improve standards of dementia care. We are also happy to answer any questions you may have, and we encourage you to come and see how we can support your loved one.

And the most important part…

Family and friends! We recognise that maintaining strong family connections is so important for your loved one, which is why we encourage family and friends to visit as often as they like, to share refreshments or a meal, or take them out to their favourite places.

Any questions, or want to book a visit? Feel free to contact us and a friendly member of our team will get back to you. We look forward to hearing from you!