5 December 2019

Chamberlain Court and Maycroft Manor presented with ORCHID award

Chamberlain Court, our care home in Royal Tunbridge Wells and Maycroft Manor, our care home in Brighton, were both recently presented with Hallmark Care Homes’ ORCHID (Outstanding Relationship-Centred Care Home in Dementia) award for achieving all 11 outcomes of our Together Dementia Strategy.

In September 2017, we launched our three-year strategy outlining the actions we will undertake to help our team members deliver outstanding dementia care, training and support.

The strategy was developed following extensive consultation with 100 residents, 75 relatives and 100 team members and has been supported by a £250,000 annual investment to identify the outcomes which would have the most positive effect on our communities.

After adopting a whole home approach and working together, Greenhill Manor, achieved all 11 outcomes one year before their target.

They were recently presented with a special plaque by Hallmark Care Homes’ Managing Director, Ram Goyal, at a ceremony at the home.

Head of Relationship-Centred Care at Hallmark Care Homes, April Dobson said: “Walking into both of the homes, you can immediately see how the outcomes of the Hallmark Together Dementia Strategy have been translated into practice by the teams.

“The environments include plenty of items to engage with, and great care has been taken to ensure that the objects are meaningful for the people who live there. Signage has been adapted to provide cues and clues so that everyone understands where to go and for what, all of which helps to reduce anxiety.

“As a result, the communities are calm, engaging and happy places in which to spend time.”

General Manager at Maycroft Manor, Ian Cole said: “It was a fantastic achievement for the whole team to be recognised for a year of hard work and to be publicly acknowledged for this award.

“For the residents, families and visitors to be part of this ceremony made me feel immensely proud.

“Whilst this is just a point to acknowledge the amazing care that is given in the home, the plaque situated in the reception is a daily reminder to everyone of the love and kindness that is shown.”

General Manager at Chamberlain Court, Judy Addison said: “I am really proud of the team at Chamberlain and all their hard work and commitment has paid off by being presented with the ORCHID award.

“We are passionate about relationship-centred care and caring for the residents living with Dementia. The home has come on leaps and bounds with our activities and lifestyles programme and is testament to our lifestyle lead Suzanne and our Dementia Care Co-ordinator, Sharna, leading the way.

“This is such a special award for both our team and residents as we all benefit.”

Find out more about our Together Dementia Strategy by reading the abridged version of our strategy.