Hallmark Carehomes
Lakeview Care Home in Surrey receives ORCHID award

4 February 2020

Lakeview Care Home in Surrey receives ORCHID award

We are delighted to announce that Lakeview, our award-winning care home in Lightwater, was recently presented with the ORCHID (Outstanding Relationship-Centred Care Home in Dementia) award for achieving all 11 outcomes of their Together Dementia Strategy.

In September 2017, Hallmark Care Homes launched their three-year strategy outlining the actions they will undertake to help their team members deliver outstanding dementia care, training and support.

The strategy was developed following extensive consultation with 100 residents, 75 relatives and 100 team members and has been supported by a £250,000 annual investment to identify the outcomes which would have the most positive effect on their 19 communities.

After adopting a whole home approach and working together, Lakeview achieved all 11 outcomes.

They were recently presented with a special plaque by Head of Relationship-Centred Care at Hallmark Care Homes, April Dobson, at a ceremony at the residential and dementia home.

April Dobson said: “The whole team at Lakeview have worked together to achieve the Orchid Award for their approach to dementia care.

“They discussed every aspect of care including meal times, meaningful occupation and the environment, and made changes to ensure the service reflects the needs people living with dementia.  They should be congratulated for the difference they make to peoples’ lives.”

General Manager at Lakeview Care Home, Inderpreet Hanzra said: “What an incredible celebration to acknowledge the hard work in achieving the ORCHID Award.

“It has really been a true relationship-centred approach with support from team, residents, relatives and health professionals. I am very proud of what we have achieved as a team at Lakeview.”

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