About us
About Hallmark Care Homes
Family values. The foundations on which all of our care homes are built.
Proudly boasting 25 years of excellence in care, we are Hallmark Care Homes, the family-run provider of multi-award-winning care homes. We own 19 care homes across England and South Wales and are recognised in the industry for providing high quality care and outstanding, innovative facilities. We are proud to have been named the Top Recommended Large Care Provider in the UK for 2021 by carehome.co.uk.
When we purchased our first home back in 1997, it was because we wanted to make a difference; we saw that older people often don’t get the quality of care they deserve after a life of contribution. We are determined to provide the highest quality of care and facilities while employing caring, passionate people.
Residents are supported to live an active and fulfilled life. Our relationship-centred care enables residents to keep on doing the things they’ve always loved – the things they perhaps thought they could no longer enjoy. So as part of our communities, they’ll be able to cook, help out in the garden and carry on with the kind of everyday routines which make their lives… theirs.
Innovation in our care homes
At Hallmark Care Homes, it is important for us to keep evolving and continually look at innovative ways in how we care for our residents.
It is only through our constant approach in exploring innovative solutions for quality of life and care that has allowed us to not only meet the needs and expectations of residents living in a Hallmark care home, but exceed them.
We are proud to provide beautiful and practical homes in which residents can enjoy the care and lifestyle they deserve.
Innovative ideas are not limited to technology developments but also include exciting ways to promote health and wellbeing in our homes; whether that is through activities, nutrition or through the interior design of the buildings.
Care Accelerator Program
We are proud to have launched, we believe, the first Care Accelerator for the sector run in unison with the Learning and Development department and Innovation department. The programme has allowed team members to research solutions for known industry problems and build a business case, much like a start-up.
The three winning teams identified ways to operate our care homes and construction sites in an environmentally sustainable way and recruit, retain and develop our nurses to meet future care needs.
Working with Barclays Eagle Labs
Our national network of Eagle Labs supports the UK’s entrepreneurial ecosystem by providing opportunities for entrepreneurs and businesses to innovate and grow. We do this by giving them access to physical space to work from and arming them with a broad range of skills and exposing them to new and emerging technologies.
Barclays Eagle Labs also help to drive innovation and transformation across industry sectors, through collaboration with industry-leading corporates, universities and start-ups. Our dedicated HealthTech supports the promotion of new and emerging technologies designed to improve independent living, health management, increase prevention and deliver precision medicine.
With demand on the health sector growing and reaching near-critical levels, we’re bringing together industry experts, innovators, academics and health and social care providers to support the transformation of the healthcare industry through collaboration, innovation and technology
Incorporating innovation into our care homes
Artificial Intelligence-powered monitoring system
At Hallmark Care Homes we are proud to announce we have invested in Ally, a night-time monitoring system to give our residents better sleep plus safer and more personalised care.
Ally is a fantastic solution that is proven to help care homes reduce falls, hospital admissions and night-time disturbance whilst giving our care team more time to spend with each resident.
“At Hallmark Care Homes we constantly strive to provide our residents with the outstanding care they deserve, we are excited to introduce Ally across our homes to help our residents live healthier and happier lives”- Aneurin Brown, Managing Director
New innovation ideas being developed
BT trial, video edge processing
Hallmark home, Bucklesham Grange, is working with BT Applied Research Team who are developing new analytics to provide a privacy centric, non-intrusive monitoring system which reports personalised quality of movement and departures from daily routines.
The Hallmark Care Homes Vision and Charter
Vision
To be recognised as the leading provider of high quality, relationship-centred care for all residents
Charter
Our purpose is to create communities that enhance the quality of life, and give rise to new beginnings, new futures.We value people and our relationship with them as our greatest asset.
That relationship is the unique partnership we have with each and every person who participates in and touches our communities. We are inspired by what becomes possible through that partnership.
We respect the dignity of the human spirit and acknowledge the contribution that each and every person can make.
We are dedicated to developing quality environments and high standards of care, which enable residents to enjoy life to the full, as individuals, in happy, comfortable, and safe surroundings.
Our promise is to exceed professional standards and to support the aspirations of our people through continuous training and development.
We can be counted on to bring innovation and flexibility to meeting the changing demands of our communities and regulators.
Integrity is the foundation on which our communities are built. We honour the word we give, doing what we say we will do and being true to who we say we are.
We embrace the opportunity to make a difference as an expression of who we are.
We encourage creativity, ingenuity and the entrepreneurial spirit and celebrate our accomplishments along the way.
Fun! We love who we are, what we do and the impact we have on ourselves and others. We enjoy each step of our remarkable journey!
We declare that this charter constitutes the Hallmark experience in our communities.
And… Above all, we care.
Hear our Charter read by our passionate team in the video below.
