Role summary


Customer Relationship Manager



Name of home

Lakeview Care Home

Number of hours

40 hours per week

Closing date

21st August 2020

Contract type

Permanent - Full Time



Contact details

Matt Eaton

Job details

Hallmark Care Homes is a family-run provider of care homes across the UK, we understand the importance of nurturing relationships and so all of our care is centred around family values. We have 20 care homes across the country, filled with innovative facilities and supported by a dedicated care team for a comfortable stay alongside the highest quality care available.


The Role:

The Customer Relationship Manager is responsible for sales activity within the home. Working alongside the rest of the management team, they will ensure that occupancy and average weekly fee rates are met in line with budget expectations.  The Customer Relationship Manager will also lead on local networking activity in order to develop and maintain strong relationships with referral sources.

You will:

  • Represent the Hallmark Brand to potential residents and their relatives and friends.
  • Drive occupancy.
  • Work to targets and KPI’s.
  • Have a successful track record in sales.

You will be:

  • Outstanding. We are rated by residents, relatives and our communities so highly because of our team.
  • Ethical. We do things the right way, and live by our Charter.
  • Self-motivated. You will be driven and a natural a self-starter.

You can expect:

  • To work with a company that is values driven and sees people as our greatest asset.
  • Industry leading training and development coupled with excellent career progression.
  • Excellent benefits, including pension, life assurance, and optional healthcare as standard.
  • Use of our rewards and discount scheme – Hallmark Rewards.
  • Work - Life balance.


To apply for the opportunity, please send your CV to us today.



Apply now