Role summary


Retirement Village General Manager



Name of home

Hutton Care Home

Number of hours


Closing date

17th January 2020

Contract type

Permanent - Full Time



Contact details

Matt Eaton

Job details

Hutton View (Hutton, Essex) is Hallmark’s first dual purpose Luxury Retirement Village development and separate Care Home built across a single 3.3-acre site scheduled to open in March  2020.  The magnificent spacious complex will comprise of a Retirement Village of 55 Assisted Living 1- and 2-bedroom private self contained purchased apartments with fully fitted kitchen and bathroom. Communal areas inside the building include a fully staffed café/bistro, bar, library and wellness centre with bespoke gym equipment to enable residents to exercise at their own leisure.

The state of the art separate Residential and Dementia Care Home has been carefully designed to comprise of 77 beds, each with en-suite wet rooms and some with own patio areas directly leading onto beautiful landscaped gardens. Additional facilities will include a café, cinema, hairdressers and therapy room.

About the role ... ****We are now seeking to recruit a Retirement Village General Manager to manage the Village complex only 

The Retirement Village General Manager is responsible for management of their operation, all measured through key performance indicators such as sales leadership, financial management, customer and team engagement, recruitment and through regulatory CQC compliance.

The Retirement Village General Manager will lead our Village team in delivering a warm, friendly, exceptional service. Day to day you will manage the complete service operation achieving  financial targets as per the annual budget and be responsible for  controlling  expenditure, Team recruitment, training, supervisions, appraisals  development,  retention  and planning rota’s ensuring residents receive an outstanding personalised service.

 You will ensure your team adhere to legislative requirements such as COSHH, Fire Safety, Food safety, Health & Safety, and Safeguarding. The Retirement Village General Manager will act as the first point of contact for village  enquiries, manage the monthly accounts process, promote effective communication between all departments , maintain a visible and high profile presence within the village and promote Sales and Marketing opportunities through various planned initiatives  within the local community which will include actively participating and supporting in network events. In conjuction with the Sales Team, you will develop strategies aimed at acheiveing 90% occupancy within 12 months of full availability.

This role offers a great opportunity for a hospitality focused individual who is passionate about delivery of person centered service, to be an integral part of a growing business, and to earn reward and recognition  of this high profile forthcoming retirement village.

Qualifications & Experience:

  •  Operations Management  experience in a 4* or higher hospitality environment
  • Ideally exposure of working as a Registered Manager in a similar position / or commissioning a new Retirement Village 
  • Educated to Degree Level
  • Proven management experience at a similar level
  • Established leadership skills to manage large teams
  • Effective multi-tasking and prioritisation
  • Strong commercial business acumnen with P+L Accountability and Sales and Marketing expertise
  • Able to create detailed budgets and identify opportunities to improve service and profitability
  • Ideally Knowledge of CQC requirements
  • Computer literate including Microsoft Office
  • Committed to delivering customer service excellence
  • Excellent communication skills, both written and spoken
  • Excellent organisation skills with the ability to prioritise and produce creative solutions
  • Strong negotiation and influencing skills

What we will give you

We believe that happier Team Members provide a better level of resident care and delivery in their role.   You’ll receive regular training and supervision, along with development opportunities across the business.

We continue to reward our Team Members with competitive salaries and a number of benefits including. 

  • 33 days holiday including bank holidays.
  • Optional health care plan
  • Private medical insurance
  • Workplace Pension
  • Retail Discounts at over 450 high street and online retailers.
  • Ongoing career training and development

If this sounds like a job for you, and you want to join family 'Team Hallmark' Care Homes, please click the 'apply now' button below


Apply now