Hallmark Carehomes

You are in safe hands

You can rest assured that with Hallmark Care Homes you are in safe hands.

The health, safety and well-being of residents, visitors and team members is paramount, and we can assure you that your priorities regarding safety, care, cleanliness, and enjoyment are ours too.

We take this responsibility very seriously and as such, we have implemented robust infection control measures in line with Government and Public Health England and Public Health Wales advice to ensure the safety of everyone who lives and works within our homes.

These measures include:

  • Wearing PPE
  • Regular testing and temperature checking
  • Social distancing
  • Enhanced cleaning
  • COVID-19 training

Staying connected

We also understand the importance of keeping residents connected with their loved ones during this unsettling period. All of our home’s are equipped with iPads to support you to have a weekly video call, we have also installed an app in the majority of homes called Rels App. The app is exclusive to Hallmark Care Homes and allows families and residents to send each other messages, pictures and videos which can be replayed again at a later date.

In terms of activities, despite the challenges faced by Covid-19, our teams are still running a full and engaging activities programme and have introduced innovative ways to keep residents connected with each other to reduce the risk of social isolation. This includes making use of our in-house facilities such as our hairdressers and café’s, coordinating 1-2-1 activities as well as safe, socially-distanced group activities to keep residents occupied and entertained. We have also been encouraging residents to go outdoors as weather allows whilst maintaining the social distancing rule of 2-meters apart. As part of each residents tailored care plan, we are continually monitoring how the policy of social distancing is impacting on resident’s emotional well-being and will provide more support if needed. This can take the form of more 1:1 input or more frequent contact with family and friends via a suitable IT platform.

Visiting a Hallmark care home - what to expect?

We are currently facilitating garden visits for residents and their loved ones who can comply with social distancing in our England homes. We are also facilitating indoor visits for residents’ living with dementia and are unable to access outdoor areas in this region. In terms of a more permanent visiting solution in preparation for the colder months, we have decided to install glass partitions in indoor visiting areas for all homes. Some of these have already been installed, whilst others await an installation date.

After careful consideration and in light of the increasing number of positive Covid-19 cases in Wales, we have decided to cease family visits for our Welsh homes from Tuesday 15th September and request that visitors including family members and friends delay visits for the time being. Whilst we appreciate this news is frustrating and we apologise for any distress this may cause you or your loved one, we have taken this decision to keep your loved one safe and we hope you can understand this. We would really appreciate your support with this measure and we wanted to make you aware that this decision is under constant review and we will provide you with further updates if the situation changes in any way. 

To book a visit to see your loved one, please contact your General Manager. Please note such visits may be temporarily suspended should local government advice change and upon routine testing we find we have a Covid-19 case within the home. All visits must be booked in advance by appointment and we can only facilitate a certain number of visits per day for a limited duration to allow us time to effectively clean the area in-between visits. All visitors must also complete a health declaration form prior to each visit taking place to ensure their safety and others. Please download our guidance for visitors document below for more information.

For the homes not currently able to facilitate visits due to Government restrictions, our position on routine visiting remains unchanged. We are still closed to visitors including family members and friends. 

Please note if there is a situation that requires a non-routine visit in extenuating circumstances such as end of life; your General Manager will work with you to ensure that the appropriate precautionary measures are taken to minimise any potential risks. You can be assured anyone displaying symptoms or any member of their household who is displaying symptoms will not be allowed to enter the home, all visitors’ temperatures will be taken, infection control measures will also be taken, handwashing and the appropriate PPE will be provided, essential medical visits will continue.

Download our Guidance for Visitors

Click on the files below to view/download them.

New admissions and enquiries

We are pleased to be welcoming new residents into our homes. Prospective residents for residential, nursing, dementia and short-stay respite care are able to book a guided virtual visit with our team. In some of our facilities we are also able to accommodate an external tour of the building and gardens viewing various vacant rooms through the windows followed by a confidential chat in one of our comfortable, outdoor visiting suites.

If you would like to book an appointment to have a tour of the home, please contact the General Manager or Customer Relationship Manager. Ahead of your visit several measures will be put in place to ensure your safety and that of others. For further information please download our guidance for prospective families document below.

Download our Guidance for Prospective Families

Click on the files below to view/download them.

If you have any questions or if you would like to speak to us about your care requirements, please click here to contact your nearest Hallmark care home.

Thank you!

There is no doubt that these have been challenging times, and as always, we are very much appreciative of the support from our residents, their families, the local community and the hard work and dedication of our team. if you have any queries regarding our management of Covid-19 you can email Coronahelpline@hallmarkcarehomes.co.uk.