Hallmark Carehomes

We care about safety

The health, safety and well-being of residents, visitors and team members is paramount, and we can assure you that your priorities regarding safety, care, cleanliness, and enjoyment are ours too.

We take this responsibility very seriously and as such, we have implemented robust infection control measures in line with Government and UK Health Security Agency (previously known as Public Health England) and Public Health Wales advice to ensure the safety of everyone who lives and works within our homes.

These measures include:

  • Wearing PPE
  • Regular testing and temperature checking
  • Vaccinating residents and team
  • Offering booster vaccines to residents and team
  • Ensuring team members and visitors are fully vaccinated (England only)
  • Social distancing
  • Enhanced cleaning
  • COVID-19 training

Welcoming new residents safely – Initial visits to a Hallmark Care Home

We know that visiting a care home is an integral part of ensuring that your loved one’s new home is the right one. From meeting the care team and understanding what care we provide to choosing what room your loved one might prefer is extremely important when choosing a care home.

Throughout the pandemic, Hallmark Care Homes have always put the safety and needs of our residents first and have followed the advice and guidelines of the government and CCQ (Care Quality Commission) as well as put in additional stringent safety measures. Following new legislation, from 11 November 2021, anyone who enters a care home in England whether they are working, volunteering or visiting a care home need to be fully vaccinated against Coronavirus (COVID-19) and must demonstrate their vaccination status through the NHS App or official printed documentation.

Our Customer Relationship Managers are more than happy to talk you through what is required to make your visit to one of our care homes as easy as possible.

Find your nearest Hallmark Care Home here.

Staying connected

We also understand the importance of keeping residents connected with their loved ones during this unsettling period. All of our home’s are equipped with iPads to support you to have regular video calls.

In terms of activities, despite the challenges faced by Covid-19, our teams are still running a full and engaging activities programme and have introduced innovative ways to keep residents connected with each other to reduce the risk of social isolation. This includes making use of our in-house facilities such as our hairdressers and café’s, coordinating 1-2-1 activities as well as safe, socially-distanced group activities to keep residents occupied and entertained. We have also been encouraging residents to go outdoors as weather allows whilst maintaining the social distancing rule.

Following changes to Government guidance, we have been supporting residents to have trips outside with their loved ones without the need to self-isolate.

If you would like to arrange a community outing with your loved one, please contact your General Manager in the first instance who will conduct a full risk assessment which will identify all areas of risk within your planned outing and what control measures need to put in place to ensure everyone’s safety.

As part of each residents tailored care plan, we are continually monitoring how the policy of social distancing is impacting on resident’s emotional well-being and will provide more support if needed. This can take the form of more 1:1 input or more frequent contact with family and friends.

Visiting a Hallmark care home - what to expect?

We are currently facilitating indoor and outdoor visits for residents and their loved ones in our England and Welsh homes where no local restrictions are in place. We are facilitating indoor visits in a designated lounge area inside the home and we also have special visiting suites with full floor to ceiling glass partitions to ensure residents are kept safe.

We are happy to report that in England and Wales there is not a limit on nominated visitors for residents and that babies and toddlers are also able to accompany visitors.

To book a visit to see your loved one, please contact your General Manager. To ensure visitors have a safe and enjoyable visit, we have put together some guidance for designated visitors which will be circulated in advance of the visit.

Please note such visits may be temporarily suspended should local government advice change and upon routine testing we find we have a Covid-19 case within the home. We are pleased to report however, that in Wales following a recent change to Government guidance residents can nominate one essential visitor to visit them inside the home during an outbreak. If the resident or visitor tests positive for Covid-19 the visit cannot continue unless there is an exceptional circumstance and this is the only exception to this rule.

All visits must be booked in advance by appointment and we can only facilitate a certain number of visits per day for a limited duration to allow us time to effectively clean the area in-between visits. All visitors must also have their temperature taken and complete a LFT test and health declaration form prior to each visit taking place to ensure their safety and others.

For the homes not currently able to facilitate visits due to Government restrictions, our position on routine visiting remains unchanged. We are still closed to visitors including family members and friends. 

Please note if there is a situation that requires a non-routine visit in extenuating circumstances such as end of life; your General Manager will work with you to ensure that the appropriate precautionary measures are taken to minimise any potential risks. You can be assured anyone displaying symptoms or any member of their household who is displaying symptoms will not be allowed to enter the home, all visitors’ temperatures will be taken, a LFT test will be conducted, handwashing and the appropriate PPE will be provided, essential medical visits will continue.

New admissions and enquiries

We are pleased to be welcoming new residents into our homes. Prospective residents for residential, nursing, dementia and short-stay respite care are able to book a guided virtual or face to face visit with our team.

If you would like to book an appointment to have a tour of the home, please contact the General Manager or Customer Relationship Manager. Ahead of your visit several measures will be put in place to ensure your safety and that of others.

If you have any questions or if you would like to speak to us about your care requirements, please click here to contact your nearest Hallmark care home.

Thank you!

There is no doubt that these have been challenging times, and as always, we are very much appreciative of the support from our residents, their families, the local community and the hard work and dedication of our team. if you have any queries regarding our management of Covid-19 you can email Coronahelpline@hallmarkcarehomes.co.uk.