Hallmark Carehomes

We care about safety

The health, safety and well-being of residents, visitors and team members is paramount, and we can assure you that your priorities regarding safety, care, cleanliness, and enjoyment are ours too.

We take this responsibility very seriously and as such, we have implemented robust infection control measures in line with Government and Public Health England and Public Health Wales advice to ensure the safety of everyone who lives and works within our homes.

These measures include:

  • Wearing PPE
  • Regular testing and temperature checking
  • Social distancing
  • Enhanced cleaning
  • COVID-19 training

We are pleased to report that NHS healthcare professionals are now vaccinating residents and team members at all of our homes.  We are keeping residents and relatives updated with our progress. The Covid-19 vaccination rollout programme is being driven by the local health boards in Wales and by GPs in England.  Timings vary from area to area, dependent on when NHS healthcare professionals receive a supply of vaccines and how many doses they receive in each delivery.   However, we are in regular contact with the health boards and our local GP surgeries for updates and are working closely with them to ensure everyone has the opportunity to be vaccinated safely and as soon as possible.



Staying connected

We also understand the importance of keeping residents connected with their loved ones during this unsettling period. All of our home’s are equipped with iPads to support you to have regular video calls.

In terms of activities, despite the challenges faced by Covid-19, our teams are still running a full and engaging activities programme and have introduced innovative ways to keep residents connected with each other to reduce the risk of social isolation. This includes making use of our in-house facilities such as our hairdressers and café’s, coordinating 1-2-1 activities as well as safe, socially-distanced group activities to keep residents occupied and entertained. We have also been encouraging residents to go outdoors as weather allows whilst maintaining the social distancing rule of 2-meters apart. As part of each residents tailored care plan, we are continually monitoring how the policy of social distancing is impacting on resident’s emotional well-being and will provide more support if needed. This can take the form of more 1:1 input or more frequent contact with family and friends via a suitable IT platform.

Following the Prime Minister’s announcement on Saturday 1st May, we have been supporting residents to have trips outside with their loved ones without the need to self-isolate.

If you would like to arrange a community outing with your loved one, please contact your General Manager in the first instance who will conduct a full risk assessment which will identify all areas of risk within your planned outing and what control measures need to put in place to ensure everyone’s safety.

Visiting a Hallmark care home - what to expect?

We are currently facilitating visits for residents and their loved ones in our England and Welsh homes, where no local restrictions are in place, using special visiting suites with full floor to ceiling glass partitions to ensure residents are kept safe. Alongside this, we are also facilitating window visits, and outdoor visits in our outdoor visiting suite.

We are also welcoming back relatives who are named as the primary/designated visitor for indoor care home visits in our England and Welsh homes where no restrictions are in place. In addition to this, in England, we are allowing a second regular visitor indoors and babies and toddlers are also able to accompany visitors from Monday 12th April.

From Monday 3rd May in Wales residents can also name two designated visitors and two deputies. This means that residents can have multiple visitors each week however, the two designated visitors can only visit together if the visit is to take place outdoors and it’s important to note that the deputy/designated roles are not interchangeable. In Wales, children including babies can now visit indoors and if under two years they are not counted in the numbers.

To ensure visitors have a safe and enjoyable visit, we have put together some guidance for primary/designated visitors which will be circulated in advance of the visit.

To book a visit to see your loved one, please contact your General Manager. Please note such visits may be temporarily suspended should local government advice change and upon routine testing we find we have a Covid-19 case within the home. All visits must be booked in advance by appointment and we can only facilitate a certain number of visits per day for a limited duration to allow us time to effectively clean the area in-between visits. All visitors must also have their temperature taken and complete a LFT test and health declaration form prior to each visit taking place to ensure their safety and others.

For the homes not currently able to facilitate visits due to Government restrictions, our position on routine visiting remains unchanged. We are still closed to visitors including family members and friends. 

Please note if there is a situation that requires a non-routine visit in extenuating circumstances such as end of life; your General Manager will work with you to ensure that the appropriate precautionary measures are taken to minimise any potential risks. You can be assured anyone displaying symptoms or any member of their household who is displaying symptoms will not be allowed to enter the home, all visitors’ temperatures will be taken, infection control measures will also be taken, handwashing and the appropriate PPE will be provided, essential medical visits will continue.

New admissions and enquiries

We are pleased to be welcoming new residents into our homes. Prospective residents for residential, nursing, dementia and short-stay respite care are able to book a guided virtual or face to face visit with our team.

If you would like to book an appointment to have a tour of the home, please contact the General Manager or Customer Relationship Manager. Ahead of your visit several measures will be put in place to ensure your safety and that of others.

If you have any questions or if you would like to speak to us about your care requirements, please click here to contact your nearest Hallmark care home.

Thank you!

There is no doubt that these have been challenging times, and as always, we are very much appreciative of the support from our residents, their families, the local community and the hard work and dedication of our team. if you have any queries regarding our management of Covid-19 you can email Coronahelpline@hallmarkcarehomes.co.uk.