We care about safety
The health, safety and well-being of residents, visitors and team members is paramount, and we can assure you that your priorities regarding safety, care, cleanliness, and enjoyment are ours too.
We take this responsibility very seriously and as such, we have implemented robust infection control measures in line with Government and UK Health Security Agency (previously known as Public Health England) and Public Health Wales advice to ensure the safety of everyone who visits, lives and works within our homes.
These measures include but are not limited to:
- Wearing PPE (England only unless providing personal care)
- Regular testing
- Offering booster vaccines to residents and team
- Social distancing
- Enhanced cleaning
- COVID-19 training
Visiting a Hallmark care home - what to expect?
We understand how important it is to spend quality time with your loved ones, so at Hallmark Care Homes we have tried to make the visiting process as straightforward as possible.
We can facilitate indoor and outdoor visits depending on your preference, and there is no limit on the number of visitors a resident can have. It is worth noting in both England and Wales children, babies and toddlers are able to accompany visitors and there is also no time limit attached to visits.
In England, visitors no longer need to book their visit in advance, nor complete a LFD test and have their temperature taken before entering the home, unless they are providing personal care. In this case, they will have to do an LFD test twice weekly. In Wales, currently visitors have to test and have their temperature taken. Meanwhile, in England and Wales visitors need to complete a health declaration form prior to each indoor visit taking place and they must also wear a mask for the duration of the visit.
Outdoor visitors do not need to wear a mask, nor be tested for COVID-19.
Please note such visits may be temporarily suspended should local Government advice change and upon routine testing we find we have multiple COVID-19 cases within the home. In this instance, we can facilitate Essential Visitor (Wales) and Essential Care Giver visits (England) and in some occasions window visits and visits using our special suites with full floor to ceiling glass partitions, however, this is dependent on the UK Health Security Agency or Public Health Wales advice.
If there is a situation that requires a non-routine visit in extenuating circumstances such as end of life; your General Manager will work with you to ensure that the appropriate precautionary measures are taken to minimise any potential risks.
The role of Essential Visitors and Essential Care Givers
We are happy to report that In Wales, residents can nominate two Essential Visitors and in England one Essential Care Giver to visit them inside the home during an outbreak. If the resident or visitor tests positive for COVID-19, the visit cannot continue unless there is an exceptional circumstance and this is the only exception to this rule.
It’s important to note the Essential Care Giver and Essential Visitor will receive training on the use of PPE and hand hygiene and will be required to complete the PPE competency assessment. In Wales, the Essential Visitor will also have access to the same PCR and LFD testing as a member of the care team.
For further information about this role and to apply, please contact your General Manager.
Welcoming new residents safely – Initial visits to a Hallmark care home
We know that visiting a care home is an integral part of ensuring that your loved one’s new home is the right one. From meeting the care team and understanding what care we provide to choosing what room your loved one might prefer is extremely important when choosing a care home.
We are pleased to report that following new legislation, visitors in England no longer need to complete a LFD test before entering the home however, visitors in Wales are expected to do so. Visitors in England also need to be vaccinated according to UK Health Security Agency advice, but it’s worth noting this rule ceases when the visitor or their loved one moves into the care home.
Our Customer Relationship Managers are more than happy to talk you through what is required to make your visit to one of our care homes as straightforward as possible. Virtual tours can also be arranged at a time of your convenience should you be unable to visit the home in person.
We understand the importance of keeping residents connected with their loved ones during this unsettling period. All of our homes are equipped with iPads to support you to have regular video calls.
In terms of activities, our teams are still running a full and engaging activities programme. Each home’s programme is tailored to resident’s likes and interests and encourages residents to make use of our state-of-the-art facilities such as our hairdressers, cinemas and café’s. We have also been encouraging residents to go outdoors as weather allows and make the most of our beautiful, landscaped gardens. Activities include carefully considered 1-2-1 as well as group activities, sometimes with the provision of entertainers to keep residents occupied and entertained.
Following changes to Government guidance, we have been supporting residents to safely have physical contact with their loved ones such as hand holding and have trips outside without the need to self-isolate.
If you would like to arrange a community outing with your loved one, please contact your General Manager in the first instance who will identify all areas of risk within your planned outing and determine what control measures need to put in place to ensure everyone’s safety. Please note, trips out to high-risk areas in Wales may require the resident to self-isolate however, we will try to put measures in place to avoid this where possible. Meanwhile, in England there is now no situation where a resident would have to test and isolate following an outdoor visit.
If you have any questions or if you would like to speak to us about your care requirements, please click here to contact your nearest Hallmark care home.
There is no doubt that these have been challenging times, and as always, we are very much appreciative of the support from our residents, their families, the local community and the hard work and dedication of our team. if you have any queries regarding our management of COVID-19 you can email Coronahelpline@hallmarkcarehomes.co.uk.