Hallmark Carehomes
How to Recognise High Quality Care

9 February 2015

How to Recognise High Quality Care

How do you recognise whether the care provided in a care home is up to the right standard? Making the move to a care home can be a big leap, so it’s important to be reassured that the care is of the best quality, treats individuals with respect, and promotes independence.

At Hallmark Care Homes we offer all this and more; we operate with a high team member to resident ratio, which ensures each resident receives the care and time that they need. This is all part of the Relationship Centred Care we provide.

Tell Me More About Relationship Centred Care

We believe that quality care should be person focused, recognising that everyone is unique and has their own individual needs and life experiences. We call this Relationship Centred Care, but what does this mean for residents?

In a nutshell, Relationship Centred Care ensures an environment where our team members share a philosophy on how care should be provided. Relationship Centred Care is based on Nolan’s Senses Framework, which identifies six main senses that all people need to feel for a fulfilling life. These are:

  • Security
  • Continuity
  • Belonging
  • Purpose
  • Achievement
  • Significance

Team members are highly trained to involve residents and their family in the care that is provided, focussing on the people themselves, not performing tasks.

Is there A Sense of Community?

A good care home is one that is an enjoyable place to live, and we believe a strong community feel to the home itself as well as links to the local community are essential. Our dedicated lifestyle team co-ordinate a broad range of activities and events for the community and residents to get involved with, including charity events, movie nights, visits from schools, and much more. This sense of belonging is something we value greatly.

What’s more, ties to the local community are essential to ensure residents are not cut out from the outside world. We encourage visits from friends and families, hold communal events, and with plenty of communal space in all our homes, we ensure a welcoming environment. On top of this, we help to empower residents to join the local community, for example going to see the local football team, going shopping or having a walk in the park.

Asking the Right Questions

When making the move to a care home you may have a whole host of questions surrounding the facilities, meals, fees, physical environment, and importantly the care on offer. At Hallmark we provide three main types of care – nursing, residential and dementia care; ensuring that choice is available, and that care received is based on assessed needs.

Most of our care homes offer nursing care, operating 24 hours a day. The nursing teams also work alongside local multidisciplinary teams of doctors and physiotherapists, as well as social workers, community nurses, and dieticians; to make certain that individual needs of residents are met in the best possible way.

Our care means that the resident’s lifestyle choices are maintained, and focuses on empowering residents to lead fulfilling lives, and encourages independence. In the same way, our dementia care supports independence, and ensuring that residents living with dementia have a sense of belonging both within the home and in the wider community.

It is this level of choice which means that the highest possible levels of quality care are delivered at each of our homes. To find out more, or to arrange a visit get in touch with us, we’d love to hear from you.