Our Care

Our absolute priority is to ensure that every resident receives the very highest standards of care. To do this we ensure that our care is focused on each individual. Because each person’s needs are different, in terms of medical, physical, emotional and even social aspects, residents need a package that’s tailored especially for them and which can be altered quickly as their needs may change.

Relationship-Centred Care

We recognise that the transition into a care setting can be an emotional time for both residents and their family. Our relationship with every resident, their family and friends is integral to ensuring a seamless transition, enabling residents to continue important routines, hobbies and interests with discreet and sensitive support that retains dignity and wellbeing. This is why we ask each resident, with the support of their family, to fill in an ‘About Me’ book where they can tell us about themselves: how they like to spend their time, their hobbies and interests, likes and dislikes and anything else that will help us make the transition as smooth and easy as possible.

Our care approach is both personalised and collaborative, recognising that meeting residents’ needs and wishes is essential and that this is a partnership approach based on strong and positive relationships: this is described as relationship-centred care and it’s at the heart of everything we do.