Hallmark Carehomes
Bucklesham Grange receives Hallmark’s first ORCHID award

12 April 2019

Bucklesham Grange receives Hallmark’s first ORCHID award

Bucklesham Grange, our care home in Ipswich, was recently presented with Hallmark Care Homes’ first ever ORCHID (Outstanding Relationship-Centred Care Home in Dementia) award for achieving all 11 outcomes of our Together Dementia Strategy.

In September 2017, we launched our three-year strategy outlining the actions we will undertake to help our team members deliver outstanding dementia care, training and support.

The strategy was developed following extensive consultation with 100 residents, 75 relatives and 100 team members and has been supported by a £250,000 annual investment to identify the outcomes which would have the most positive effect on our communities.

After adopting a whole home approach and working together, Bucklesham Grange, rated outstanding by CQC, achieved all 11 outcomes one year before their target.

They were recently presented with a special plaque by Hallmark Care Homes’ Managing Director, Ram Goyal, at a ceremony at the home.

Head of Relationship-Centred Care at Hallmark Care Homes, April Dobson said: “Everyone at Bucklesham Grange is to be congratulated and this award is so well deserved.

“Achievement of the ORCHID award is much, much more than a paper exercise. Walking around Bucklesham Grange you can visibly see and feel the impact of everything they have put in place.

“Everywhere you look there are interactions and conversations happening, the environment is homely, welcoming and comfortable and there are opportunities to be creative, have fun and simply enjoy life throughout the home.  There are no barriers, everyone is part of the Bucklesham Grange family and it’s great to see relationship-centred care happening in practice.”

General Manager at Bucklesham Grange, Daniel Rowark said: “We are so delighted to be the first Hallmark care home to receive the ORCHID Award for completing the 11 outcomes of the Dementia Strategy.

“Each and every team member at Bucklesham Grange has worked with dedication and passion, alongside residents to implement the Together Dementia Strategy. We hope that by implementing the strategy, we can continue to provide outstanding relationship-centred care to the residents by recognising them as individuals and responding to them empathetically.

“We are excited for the continued journey in the development of dementia care, taking in to consideration a variety of models and our own experiences. As with all achievements the team and I recognise that there is always more to do and we are excited for the next challenge and how this will look for all residents.’’

Find out more about our Together Dementia Strategy by reading the abridged version of our strategy or watching our video below.

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