What does the role of General Manager entail?
Being a General Manager is a huge responsibility, but unlike some industries, working in the care sector as a General Manager is a very rewarding and fulfilling role. You are responsible for the safety of the whole home, and that includes the residents and the team.
Part of my role is to ensure that all residents care needs are met in a person and relationship-centred way, as well as establishing a good relationship with their families and healthcare professionals who are involved in their care. I also have a duty to ensure that all regulatory and statutory requirements are met within the home. I believe the most significant part of a Manager’s role is to ensure that the residents feel happy and safe in the home and you can only achieve this if you put passion, love and care into what you do.
What does a usual day at Bucklesham Grange Care Home look like for you?
No two days are ever the same as a General Manager of a care home. I start the day by walking around the communities to say hello to everyone. I like to see a smile from everyone’s face and encourage the team to be the best they can be. I then ensure any important calls and emails are taken care of, and attend a variety of meetings throughout the day.
The health, safety and wellbeing of residents is always our top priority and centres around everything we do. At Bucklesham Grange, the love and support of each team member to each resident is enormous and the team regularly go the extra mile to care for the residents.
What makes you proud to work at Bucklesham Grange Care Home?
I have an outstanding team at the home that always go above and beyond. The dedication of the team at Bucklesham Grange and their commitment to their role makes me feel very proud of them, and proud to be part of the Hallmark Care Homes’ family.