Kew House receives Outstanding CQC rating!

9th October, 2023

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Team members and residents at Kew House, our care home in Wimbledon are celebrating after receiving an Outstanding rating from the Care Quality Commission (CQC), putting our home in the top 3.5% of England care homes to achieve this high standard.

The glowing report praised our residential, nursing and dementia home on Spencer Hill Road for their ‘open and inclusive culture’ and awarded them an ‘Good’ across the domains of safety and well led.

The inspection took place on 23rd May and said: “People told us they felt safe and well cared for at the service. Staff were visibly present, providing people with the appropriate care and support they needed. Staff demonstrated good person-centred awareness of people’s individual care needs and interacted with them both in a respectful and considerate way.”

One relative was also quoted in the report they said: “The manager has built a real family atmosphere and I consider the team an extension of my family. The current manager is excellent and very pro-active.”

General Manager at Kew House, Natasha Shillingford said: “I am incredibly proud that the home has received this Outstanding rating. Behind every success is hard work and passion and my team are so dedicated, enthusiastic and courageous to try new things in order to enable the residents to live active and fulfilled lives. I would like to thank the residents, relatives and team members for supporting Kew House and making every day a true pleasure. I look forward to the next stages of our journey together.”

Aneurin Brown, the Managing Director and responsible individual of the care home said, “I am absolutely delighted!  To have the team at Kew House recognised for their amazing work by our regulator is a wonderful affirmation of what Hallmark is all about.  Every resident is treated as an individual and the teams show professionalism, enthusiasm and compassion towards everyone.

“This is a true testament to the care and dedication given by the teams and how the wellbeing of our residents is always at the forefront of their mind.  I could not be prouder of the whole team and how they continue to provide the very best relationship-centred care.”