Making Every Moment Count, Now and for the Future

Hallmark’s Journey Towards Sustainability

At Hallmark Luxury Care Homes, making a positive difference is at the heart of everything we do – it’s in our DNA. That’s why sustainability is more than just a goal, it’s a fundamental part of our purpose. So it won’t come as a surprise that we take sustainability seriously.

We are committed to embedding sustainable practices into every aspect of our operations, decision-making, processes and culture. And, while we’re proud of the progress we’ve made so far, we still have further to go.

As we continue on this journey, we’ll keep sharing updates on our efforts and milestones here.

Turning the Heat Down

You’ve probably heard a lot about carbon footprints. At Hallmark, we’re deeply committed to reducing our global warming potential and greenhouse gases that contribute to the size of our carbon footprint. While we’re not literally turning down the heat in all our homes, we are continuously measuring and refining our practices, systems, and operations. Our goal is to minimise our environmental impact while maintaining the highest standards of care and comfort for all those living and working in our homes.

Three colourful recycling bins with waste.

Waste Warriors

We operate a zero-waste-to-landfill policy across all our homes, with the newly introduced Waste Warriors actively boosting the volume of recyclables sorted at the point of disposal.

Pink electric car with green plug and leaves.

Driving Change

With 22 homes dotted across England and Wales, we’re reducing our carbon footprint with 81% of our company fleet now electric or hybrid and 40% of our homes with EV charging points.

Illustration of three wind turbines on a hill.

Every Watt Counts

Every Hallmark home is powered by green tariff electricity and we’re working on getting a clearer picture of how energy is used by keeping an eye on half-hourly consumption. This helps us better understand the energy patterns in our homes. From there, we can respond and develop smarter, more efficient energy habits!

Our Achievements

15% Less Paper Used

81% Electric & Hybrid Company Vehicles

40% of homes offering EV Charging

Stronger Together

At Hallmark, we believe that life is better when people feel truly supported and connected. Whether it’s creating meaningful experiences for everyone living in our homes, making sure our team feels valued and inspired, or bringing neighbours together to celebrate, everything we do is about building a sense of belonging and joy. After all, when one of us thrives, we all do

Illustrated people holding 'We Belong' banner.

Celebrating Every Voice

The Equality, Diversity, Inclusion & Belonging (EDIB) steering group at Hallmark creates a workplace where everyone feels they belong. Celebrating our values of individuality and togetherness, we host regular events and initiatives to recognise and embrace our wonderfully diverse team.

Armchair with pink cushion and side table.

Community Ties

Our homes are in the heart of the communities they serve. People of all ages are welcome in here; from the babes brought along to Songs & Smiles, friends & family catching up in our well-stocked cafes to community groups and associations hosting their own events in the comfort of our lounges.

Stack of books, plant, and red cup on table.

Growing with Us

We believe everyone who works at Hallmark is a leader; from those leading themselves to our directors leading the business and we continuously invest in our team’s personal and professional progression. Our team training and development has been recognised with a Princess Royal Training Award.

Our Achievements

Team turnover under 20%

170 Mental Health First Aiders

253 team on apprenticeships

Keeping an Eye on the Detail

Our leadership team take full responsibility for making sure we run our business sustainably. Every member of our board and executive team is committed to upholding the highest standards of governance. That means staying accountable, transparent, and ethical in everything we do—while always meeting regulatory requirements. It’s all reflected in the detail of our day-to-day reporting.

Illustration of round table and eight chairs

Turning Ideas into Action

Our ESG (Environmental, Social, and Governance) initiatives are led by a dedicated committee of team members from across the business, working together to embed sustainability, social responsibility, and ethical governance into our operations to do a little better each day.

ESG Assessed Sustainable Advantage badges 2024-2025

Focus to Make the Biggest Difference

In partnership with external provider, Sustainability Advantage, our ESG efforts have been officially assessed and we have a strategic framework to focus our efforts and continuously build on the good work we’re doing.

Illustration of a world globe on a stand

Contributing to Global Efforts

The goals we set ourselves are aligned to the United Nations Sustainable Development Goals so that we can make a difference not only locally, but globally too.

Find a Care Home Near You

Find your nearest home Hallmark Care Home today and feel reassured that you’ll be getting the very best of care today, while protecting the future for generations to come.

This way